We are all students by observation. We my often see something new that someone is doing, think it’s the bees knees and try to learn to do it ourselves. We see this happen often in the realm of social media. A business may be sharing interesting content or have engaging conversations on their social platforms [...]
Last week Kristin talked about having a plan in place to handle social media disasters if when they happen. What about the day to day social media traffic – personal posts, tweets, and checkins – from your employees? Do you have guidelines in place for them, keeping in mind that they are brand ambassadors for your company? [...]
Remember the days when people would complain to their server about their less-than-stellar dining experience? Yeah, those days are long gone. Now we have blogs, peer-review sites like Yelp, and social media as forms of customer communication. Bad word travels faster than it used to and now it comes with an extra sting because a [...]
Just like your mother always told you, it’s important to be yourself. That’s just as true for businesses on social media as it is in life.
The thoughts of being able to run your restaurant on your own is a mistake. Fortunately, many restaurateurs understand how important internal teamwork and delegation is – everything from hostesses, servers, line cooks, general managers, and more. It takes a crew. But what many of them forget about is how important teamwork is outside of [...]
Spring has sprung! It’s a great time to do a little digital dusting and spruce up your business’ online presence. So grab a mouse, and let’s get going (you won’t even have to get dirty!)